How it works
Three steps, and you keep your number and your phone system exactly as they are.
Forward your calls
Point your existing number at Bella: all of it, or only the calls your team doesn't reach in time. Same number your patients already have. Nothing to install, no new hardware, no change to your phone system.
Bella answers & books
She greets the caller, answers what they asked, and writes the appointment straight into your calendar. Urgent callers get triaged to your on-call number instead.
You watch the log
Every call, with a full transcript and what came of it. A recap lands in your inbox each morning, so you see the night before you sit down.
Set up in 15 minutes.
One call with us is all the setup there is. Bella is answering on a test line the same day and fully live on your own number within 48 hours. If it takes longer than 15 minutes of your time, we finish it for you.
The questions everyone asks on the setup call
- Do I keep my number?
- Yes. Nothing about your number changes. Patients dial exactly what they already have. You are only changing where an unanswered call goes next.
- Does my team lose the phone?
- Only if you want them to. Most practices forward on no-answer and after hours, so the front desk still picks up first and Bella catches what they can't.
- What if she can't handle a call?
- She hands it over. Urgent callers go to your on-call number, and anything she isn't confident about is escalated rather than guessed at.
- How do I know what she said?
- Every call is logged with a full transcript. A recap email lands each morning covering everything that came in overnight.